Frequently asked questions

How do I sign up?

Pick a plan at inex.uniopx.com, pay via Stripe, connect your Google account, then tap the Telegram link and press Start. You're live in about two minutes.

Do I need to install anything?

No. If you have Telegram, you're done. There's no app, no software. The bot and your web dashboard are everything.

How long does it take to process a receipt or invoice?

A few seconds. A receipt photo takes about 10–15 seconds to read and file in your Drive; an invoice takes about 5–10 seconds to generate. INEX replies the moment you send it to confirm it's working, then messages you again as soon as it's done.

Which Google account should I connect?

Your business one. That's where your invoices, receipts, and ledger spreadsheet will live. INEX can only access files it creates; it cannot see anything else in your Drive.

How do I log an expense?

Photograph the receipt and send it to the bot. INEX reads the vendor, amount, and date, files the image in your Drive by month, and adds a row to your ledger. You'll get a confirmation in seconds.

Can I send a PDF supplier bill instead of a photo?

Yes — forward a supplier's PDF bill (including multi-page ones) to the bot and INEX reads the total, vendor, and date, then logs it as an expense with the PDF filed in your Drive. It reads the final amount payable, including tax. If the PDF is a scan with no readable text, send a photo of it instead.

Can I tag expenses to a client or project?

Yes. After each receipt, the bot asks "Who should I tag this to?" Reply with anything (a name, project, "personal"), or ignore it to leave it untagged.

What about receipts in other currencies?

Logged as-is in their original currency. A MYR receipt stays MYR, never converted. Your ledger keeps each currency separate.

What if the receipt is old?

INEX files by the date on the receipt, not the day you send it, so a receipt from three months ago lands in the correct month.

How do I create an invoice?

Two ways: type /invoice and answer the prompts, or send it in one message like /invoice Acme Corp, acme@email.com, Consulting 1500, due in 30 days. Either way you'll review everything before it's generated.

Can I edit before it's sent?

Yes. Nothing generates until you reply confirm. Before that: change client Acme Pte Ltd, change plastic 150 (edit one item's price), add Rush fee 200, add Discount -10%, remove design, or /cancel to abandon.

I added a discount in my one-line invoice but it didn't show up.

The quick one-line invoice doesn't read discounts yet. Add it after: reply "add Discount -15%" at the review step, before confirming.

Does it handle GST?

Yes. Set your GST registration, rate, and number once (dashboard → Business settings, or /settings gst on 9 in chat). Registered businesses get a GST line and registration number printed on every invoice, computed correctly after any discount.

How does the client receive the invoice?

The PDF arrives in your Telegram chat. Forward it to your client however you like (email, WhatsApp). You stay in control of every send.

Does my invoice numbering reset each year?

No, numbering runs continuously and never resets automatically (e.g. INV-0157 in December, INV-0158 in January). If you'd like a year marker in your invoice numbers, you can update your invoice prefix anytime in Business settings.

Where are my documents stored?

In your own Google Drive and Sheets, not on our servers. We keep only transaction metadata (amounts, dates, categories) to power your ledger and usage tracking.

What happens if I cancel?

Billing stops at the end of your period. Every document stays in your Google account, fully intact, forever — nothing is deleted, nothing is held hostage.

Can I rename the folders INEX creates?

Yes, rename freely. INEX tracks files by ID, not name. Just don't move or delete the folders or the Ledger spreadsheet; INEX needs them where it created them.

How do document limits work?

Each plan includes a monthly allowance of documents, counting invoices and expenses together (Starter 30, Growth 100, Pro 200). Your count resets on your personal billing anniversary, not the calendar month. The bot warns you around 80% and tells you your reset date if you hit the limit.

Can my staff use it too?

Yes. Invite team members from your dashboard (Team → Generate invite link). They log expenses and create invoices on your account at no extra cost; everyone shares your document allowance, and every entry records who submitted it.

How do I update my card or cancel?

Open Manage billing in your dashboard. It's your secure Stripe portal for payment methods, invoices, and cancellation.

Is there a free trial?

No trial, but no lock-in either: cancel anytime and keep everything, and your first month is the full product, not a limited version.